Guides
Practical advice on collecting customer feedback and turning it into a product people asked for. It works with any tool.
How to collect customer feedback that you can actually use
Where to ask, what to ask, and how to stop requests from getting lost in inboxes and tickets.
Read the guide →How to prioritize feature requests without guessing
Votes, customer value, effort and fit: a simple method, the common frameworks, and how to explain the result.
Read the guide →How to handle duplicate feature requests
Why duplicates distort priorities, how to merge them without losing anyone, and how to prevent them.
Read the guide →How to turn support tickets into product feedback
Requests get lost in tickets. A simple workflow for support and product to capture, count and answer them.
Read the guide →How to run a public roadmap customers trust
What to show, what to leave off, how to talk about dates, and how to keep it from going stale.
Read the guide →How to close the feedback loop with customers
Tell customers what happened to their feedback: when to reply, what to say, and how to keep it manageable.
Read the guide →How to write a changelog people actually read
What to include, how to write each entry, how often to publish, and how to reach the people who asked.
Read the guide →How to collect customer feedback in multiple languages
Let customers write in their own language, read it as one team, and keep duplicates from splitting across languages.
Read the guide →Hear every customer, starting today
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